Field Service & Support

We build close client relationships along with superior products.

As your primary technical support resource, KMS field service engineers are integral members of the project team throughout the life of a project. From project launch through project acceptance, they contribute their expertise and experiences to ensure an efficient design. They are personally responsible for creating O&M manuals, conducting factory acceptance tests, and overseeing startup, commissioning, and process optimization to ensure positive, long-term relationships. Every field service engineer is highly trained and KMS Certified by system type, market, or application.

KMS Field Service and Maintenance Services include:

  • Telephonic technical support
  • Routine and emergency maintenance
  • Onsite system and membrane troubleshooting
  • Remote monitoring
  • System inspections
  • Onsite system audits
  • Service schedules
  • Onsite operator training
  • Onsite membrane cleaning assistance
  • Instrument calibration
  • PLC or HMI code edits or updates
  • Replacement parts and membranes